Assistance Program

Utility Assistance

ATTENTION THAW CUSTOMERS:

Important Updates –
THAW’s Utility Assistance Specialists are available to assist between the hours of 8:00am – 4:45pm Monday through Friday by calling or texting “THAW” to 1-800-866-THAW (8429)
Thank you for visiting The Heat and Warmth Fund (THAW).
Due to the overwhelming demand for energy bill payment assistance, THAW has received more than 600 applications. As a result, we are temporarily pausing acceptance of new applications. THAW is also pausing accepting walk-in applications. Documents for existing application can still be dropped off.

We understand how important energy assistance is to Michigan families and appreciate your patience as we work to meet the needs of our communities.

For information about other available energy assistance programs in your area, please contact 2-1-1 or visit www.mi211.org.

 

Please note: THAW is unable to accommodate walk-in appointments on Fridays.

 

Thank you for your understanding and for allowing THAW to support your household’s energy needs.

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Important Notices:

MEAP Program Update

The Michigan Energy Assistance Program (MEAP) has updated its application process, making eligibility less restrictive.

Applicants no longer need an approved State Emergency Relief (SER) decision letter to qualify. Applicants currently enrolled in other state programs can determine eligibility.

Click Learn More for additional details.

 

Get Help With

MEAP

The Michigan Energy Assistance Program (MEAP) helps eligible Michigan households manage their home energy costs. Assistance may include help paying electric, natural gas, propane, and other home heating bills.

You may qualify for assistance if:

  • Your household income is at or below 60% of Michigan’s State Median Income, based on your household size.
  • You participate in certain assistance programs, such as SNAP (food assistance), SSI, TANF, WIC, Head Start, or the Home Heating Credit.
  • Your utility provider participates in the state’s Low-Income Energy Assistance Fund. THAW will help determine this.

THAW Water Program

Michigan residential customers with past-due water bills may be eligible for up to $750 in payment assistance per household.

Additional supportive services may include wraparound support and connections to internal and external community resources to help address other household needs.

Whole Home Assessments

Residents of Wayne, Oakland, Macomb, Washtenaw, and Monroe counties may be eligible for services to identify weatherization needs and other factors contributing to high utility bills.

Services may include:

  • Home Energy Assessment: A detailed report from a licensed technician identifying potential energy efficiency improvements.
  • Resource Connections: Assistance connecting residents with available weatherization services and programs.
  • Free Weatherization Kit: Eligible residents may receive a kit with energy-saving products that can help reduce annual energy costs by up to $350.